These policies apply to purchases and use of the website of SPAAG Enterprises LLP and its brand SPAAG’s Fresh.
1. Return & Refund Policy
As our products are food products, we do not accept returns or exchanges once an order has been delivered. If you receive a product that is damaged, defective, incorrect, or appears to have been tampered with, please contact us as soon as possible with your order details and clear photographs of the product and packaging. We will review the issue and, where appropriate, provide a suitable resolution. Refunds, replacements, or other resolutions will be provided only after verification of the complaint.
2. Account Creation & Use of Personal Data
When you create an account or place an order on our website, we may collect information such as your name, phone number, email address, billing address, delivery address, and order details. This information is collected and used only for purposes related to your account and orders, including:
◉ Processing and confirming your orders
◉ Delivering your products
◉ Contacting you regarding your orders
◉ Providing customer support
◉ Maintaining your account and order history
◉ Handling payments and related transactions
Your personal information will not be sold, rented, or shared with other parties for their own marketing or commercial purposes.
We may share only the information necessary with trusted service providers involved in completing your order, such as delivery or payment service providers, where required to provide the requested service.
3. Payment Information
Payments made through our website may be processed by third-party payment service providers. SPAAG Enterprises LLP does not intentionally store complete card, banking, or other sensitive payment credentials on its own systems. Customers should use only the payment methods provided through our website’s authorised payment process.
4. Order Cancellation
Orders may be cancelled before they are processed or dispatched, subject to the status of the order. Once an order has been processed or dispatched, cancellation may not be possible.
5. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, quantities, ingredients, and other information displayed on our website are accurate. However, minor differences in product appearance, packaging, or photographs may occur.
6. Pricing
Product prices displayed on the website are subject to change without prior notice. The price applicable to an order will be the price displayed at the time the order is placed.
Prices may vary from time to time due to changes in production, raw material, transportation, or other costs.
7. Delivery
Delivery times shown on the website are estimates and may vary depending on location, availability, courier services, weather, public holidays, or other circumstances beyond our reasonable control. Customers are responsible for providing a complete and accurate delivery address and contact information.
8. Privacy & Security
We take reasonable measures to protect the information provided by our customers. However, no online transmission or electronic storage system can be guaranteed to be completely secure. By using our website and providing your information, you consent to its use for the purposes described in this policy.
9. Jurisdiction & Disputes
Any complaints, disputes, or matters arising out of the use of this website, products, orders, or these policies shall be subject to the laws of India. The courts located in Vaikom, Kottayam, Kerala, India, shall have exclusive jurisdiction over such matters.
10. Changes to These Policies
SPAAG Enterprises LLP reserves the right to update or modify these policies from time to time. Any changes will be published on this website with the updated effective date.
11. Contact Us
For questions regarding orders, returns, refunds, account information, or these policies,
please contact: SPAAG Enterprises LLP
Brand: SPAAG’s Fresh
Location: Kottayam, Kerala, India
Customer Care: 9422799341
By creating an account or placing an order on our website, you acknowledge that you have read and agreed to these policies.